PACKAGING: Purchasing 10 lbs., 25 lbs. or larger quantities of a granular/powder product (clay, pumice or any product listed in our Salts, Sugars & Powders category) doesn’t mean you’ll receive one package containing all of the pounds purchased. We will prepare individual plastic bags whose weights will add up to the total number of purchased pounds. For example, do not expect 25 lbs. of a powder product to be packed in one 25 lb. bag. There could be the rare occasion where we could receive from the manufacturer a 50 lb. factory-sealed bag and we’ll turn around and ship the same bag to a customer who ordered 50 lbs. of a powder product.
CofA: Download
Certificate of Analysis (CofA) and Safety Data Sheet (SDS). We publish on our website those documents for most of our products, some products don't provide either because the product doesn't require it. In this same section where you're at now, please look to the tab to the left titled Documents, click on it and that's where you'll find either document for the product you seek. If you do not find the document you require, please email us at please email us at Customerservice@camdengrey.com so we can research further.
BULK ITEMS: When a customer adds a bulk item to the cart, the customer’s immediately shown on the screen how many number of days should be allowed for the bulk product to arrive at our location with the minimum being 12 business days counting from the business day after the customer placed the order on our site.
TERMINOLOGY:
EO = essential oil
FO = fragrance oil
HOW PRODUCTS ARE DISPENSED...
BOTTLING/PACKAGING:
Essential oils: Are sold only in the quantities/net weights listed on our website. These oils are shipped to us by the distiller or manufacturer in industry-standard metal or plastic containers and that’s how we ship them to you.
Carrier oils and most other liquids are dispensed in individual HDPE plastic pails or containers with some type of handle, each container holds the purchased net weight of liquid.
Soft butters such as Horsetail and Almond are dispensed in plastic HDPE pails w/metal handles; those butters may remain inside the pails indefinitely when properly stored. Hard butters such as Cocoa are dispensed factory-wrapped in plastic and placed inside a box. Castile Gel is dispensed in a self-contained cubitainer with pouring spout.
NOTE: While the packaging methods mentioned above are generalized, we reserve the right to dispense and ship in any available container. If a customer at any time feels more comfortable transferring an essential or carrier oil to glass, this should be done.
Raw materials/ingredients are sold and dispensed by weight. Many customers ask how many ounces are in a pound, there are 16 ounces in one pound. These are not fluid ounces, they are ounces by weight.
HOW TO STORE: EOs, FOs and BUTTERS should be stored in tightly-sealed containers away from direct light and heat. Some EOs and FOs could be highly flammable, keep away from open flames and from varnished or wood surfaces. Keep all liquids and powders you purchase from Camden-Grey tightly capped and away from the reach of children, the elderly or infirm and pets. Refrigerating butters could adversely affect the consistency of a butter, please join our Forum if you need to learn how to handle, work with and store products. The link is towards the top right green section of our pages.
(Rev.10/29/24)